Buying Process

Throughout any project, a single project manager is responsible for the fulfillment of the order. He is the point person from start to finish.

We do not employ salespeople. In our company, knowledgeable and experienced project managers are responsible for preparing cost estimates, working with clients to design an appropriate stairway and scheduling installation. One person is made accountable to the client. This ensures smooth progression from beginning to end. Of course, other members of our staff are there to assist as well. (We appreciate your feedback. If you wish to voice your opinion, click here for contact information.)

Below is a summary of a typical project cycle:

Free Estimate

Our written proposals are free of charge. Typically, we visit the jobsite to take measurements and advise the client. However, we are also able to accurately price jobs from architectural and other drawings. (Click here to request a complementary estimate.)

Contract & Deposit

Once both sides agree on the scope of work, pricing and scheduling, we ask for a deposit to start production.  We ask for progress payments  to match the work completed as needed. 

Site Measurements & Shop Drawings

During the course of many projects, we produce and provide to our clients for review shop drawings. Also, when appropriate, we print out full scale templates that we lay down at the jobsite to help assure good fit. After approval, we start production.

Manufacture

We make all the stairs and railings that we sell. Nearly all of our staircases are preassembled in our factory (click here to learn more about our manufacture process). All the balusters, handrails and fittings are made in our shop as well.

Delivery & Installation

Upon request, we deliver and install (see areas serviced here). From basement to top floor, we make sure that our staircases and railings are installed correctly and securely. Installation is an optional but also an integral part of our offering.